Starting with UX research, we identified key pain points, refined product requirements, and designed a new workflow-based information architecture that focuses on common use cases and mental models when using the OS.
With the addition of thermostats to our smart home integration, we enabled property managers to save on recurring energy costs with automatic unit vacancy adjustments.
The cameras integration enables live feeds and recording view of synced security cameras. And touring creates an easy workflow for managers to set up, manage, and distribute/advertise units that are available for touring.
The new Front Desk Station platform offers buildings a simple interface to manage visitor access and resident communication right from the property’s front desk—or from anywhere else in the world. The software offers live video, resident messaging, and improved building security.
In addition to the new consumer mobile experience, we launched a new design for our flagship product: the Video Intercom. With both a totally new industrial design, and a refreshed and optimized UI, the new intercom has received incredible market reception. Take a look and you'll see the new design at a multi-family building near you.
With more ways to unlock via the intercom, building access has become even more frictionless. A visitor can simply scan a QR code sent to them by a resident, enter a virtual key PIN (many residents use this feature), or even send a text message to the resident directly.
Prior to designing the next gen resident mobile experience, we conducted an experience audit, and internal/external user research via Usability Hub (now Lyssna). Some the basic findings indicated the need for increased contrast on CTAs, the addition of quick actions/shortcuts, and to update the overall UI to more modern patterns, including a refreshed design aesthetic.
We designed, prototyped, tested, and implemented a new IA to accommodate upcoming feature releases while addressing user feedback to reduce friction and enhance accessibility in the experience.
Calling Flow
The first update for the mobile app was the primary user experience for residents: the calling flow. Our goal was to make it even easier for residents to receive calls and unlock doors for visitors, package deliveries, and more.
Smart Home Integration
We worked on several new mobile features over the past year, and one of the most exciting was the addition of smart home integrations. From the new quick actions panel at the bottom of the app, a user can select a device and interact with its settings. One area we focused on for this experience was the ability to quickly toggle between "comfort presets."
Often smart home devices are really tedious to update schedules and modes, and we wanted our approach to remove the complexities and offer residents a simple solution to smart home device management.
Access Controls
The updated access control page introduced new features based on popular demand. Favoriting, sorting, and visitor access log were top of the resident request list. In addition, the new Virtual Key creation flow was simplified to three types, and included the ability to add people during key creation.
Building and Amenities
Another new mobile app feature was the addition of building amenities and reservations. Through the app, a resident can view various building amenities, along with its details and availability. The reservation details page allows a resident to invite guests, view payment information, as well as see any relevant information on use of the space from building management.
Profile
The updated user profile section of the app had two primary roles: make it easier to modify app settings, such as notifications and 2FA, and to make it easier to contact ButterflyMX support. In addition, since it's required to have microphone and camera to make the most of the resident experience, we include a quick link to activate these settings, in case the resident skipped over the permissions during setup.
